Whether you're searching for a specific piece, have a question about our authentication process, or simply wish to speak with one of our advisors — we are always delighted to assist.
Our team responds to all enquiries within 2 business hours during working hours.
hello@maisonelite.comSpeak directly with a luxury advisor Monday–Saturday, 10am–7pm (HKT).
+852 3456 7890Chat with us instantly for quick questions, photos, or to arrange a viewing.
Message NowArrange a personal consultation at our Hong Kong showroom by appointment.
Book AppointmentComplete the form and one of our luxury advisors will be in touch within 2 business hours. For urgent enquiries, please contact us directly via WhatsApp.
Every item goes through our 4-step authentication process: expert visual inspection, provenance verification, condition grading, and certification. Our authenticators are certified by leading industry bodies and trained in the latest brand-specific security features. We reject approximately 30% of submitted items.
We offer a 14-day return policy on all purchases. If you receive an item and are not completely satisfied — for any reason — simply contact us within 14 days of delivery and we will arrange a full refund. Items must be returned in the same condition as received. We stand fully behind every piece we sell.
Yes — we ship worldwide with fully insured, tracked, and discreet packaging. All items are insured for their full purchase value during transit. Shipping costs and timescales vary by destination; we will provide a full breakdown before your purchase is confirmed. Import duties are the responsibility of the buyer.
Simply visit our "Sell With Us" page and complete a short submission form with photos and details of your piece. Our team will review your submission and provide a competitive valuation within 24 hours — with no obligation. If you accept, we handle everything: authentication, photography, listing, and sale. You receive payment promptly upon sale completion.
We accept all major credit and debit cards, bank transfer (preferred for high-value items), PayPal, and selected cryptocurrencies. For purchases over $5,000, we recommend bank transfer for security. All transactions are fully encrypted and secure. Payment plans are available for selected items — please enquire for details.
Absolutely. Our Wishlist service allows you to specify exactly what you're looking for — brand, model, colour, hardware, size, condition — and we will actively source it through our global network. Many of our clients have found their dream pieces through this service. Contact us to get started.